Pearson CompTIA: A+ 220-801 & 220-802 (Course & Lab)

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Gain hands-on expertise in CompTIA A+ certification exam by Pearson CompTIA A+ 220-801 & 220-802 course and performance based labs. Performance based labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training. CompTIA A+ exam is globally recognized, vendor-neutral exam designed for IT professionals. 220-801 & 220-802 exams cover the expertise and technical knowledge required to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of the basic personal computer hardware and operating systems.

 
pearson_A_Plus-complete
Pearson CompTIA: A+ 220-801 & 220-802 (Course & Lab)
ISBN : 978-1-61691-482-0

Lessons

uCertify uses content from well known publishers, instructors, and subject matter experts. They have a minimum of 15 years of experience in their fields. uCertify brings these textbooks to life. It is full of interactive activities that keeps the learner engaged. uCertify brings all available learning resources for a topic in one place so that the learner can efficiently learn without going to multiple places. Challenge questions are also embedded in the chapters so learners can attempt those while they are learning about that particular topic. This helps them grasp the concepts better because they can go over it again right away which improves learning. Learners can do Flashcards, Exercises, Quizzes and Labs related to each chapter. At the end of every lesson, uCertify courses guide the learners on the path they should follow.

uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keeps learners engaged and makes learning fun.

Here's What You Get

Exercises Flashcards Quizzes Glossary

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts. Glossary defines the key terms.

Exercise Questions
790+
Quizzes
244+
Flashcards
323+
Glossary of terms
323+
Lessons
19+
Videos and How To..

uCertify course includes videos to help understand concepts. It also includes How Tos that help learners with how to accomplish certain tasks.

Videos
194+
Hours
14:59+

Test Prep & Practice Questions

uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

Here's What You Get

Pre-assessments Questions
105+
Full Length Tests
2+
Post-Assessments Questions
200+

Features

Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Labs

Online labs can be used to supplement training. uCertify labs are an inexpensive & safe way to explore and learn. uCertify labs are versatile - labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training.

Here's What You Get

Performance based lab
256+
Video tutorials
141+
Hours
01:45+

Hands on Activities

Technician Essentials and PC Anatomy 101

  • Identifying PC features
  • Identifying computing terminologies
  • Identifying computer devices
  • Identifying the reset front panel connector
  • Identifying the PC components
  • Identifying computer activities
  • Label the components in the image below.
  • Identifying boot errors
  • Identifying BIOS settings
  • Identifying hazard categories
  • Identifying units of electricity
  • Setting up a surge protected computer system
  • Configuring the UPS
  • Identifying steps to use a Toner Probe
  • Enable calendar and clock gadgets on the desktop
  • Assemble a computer
  • View interrupts for integrated ports
  • Replace a CMOS battery
  • Replacing the power supply
  • Identify ports on a desktop computer
  • Identify the types of memory modules
  • Connect two monitors simultaneously to a computer
  • Install DDR3 RAM to form a bank of memory
  • Insert a POST card in the motherboard
  • Identifying desktop PC ports, part 1
  • Install expansion cards on the motherboard
  • Check properties of Keyboards, Disk drives, and Network adapters
  • Identify laptop ports
  • View the driver details and install state of the keyboard
  • Preparing for a video conference on Skype
  • Identifying port address

Motherboards and Processors

  • Identifying an AGP slot
  • Identifying the motherboard form factors
  • Identifying a PCI-bus slot
  • Identifying motherboard slots
  • Identifying a CPU slot
  • Identifying slots of a motherboard
  • Identifying AGP slots
  • Installing expansion cards on a motherboard
  • Connecting the motherboard to the internal hard drive
  • Installing PCIe cards on the motherboard
  • Provide cooling and ventilation to the motherboard
  • Installing a processor and identifying motherboard components
  • Identifying the CPU package types
  • Identifying computer cooling systems
  • Installing a motherboard, processor, and processor fan

BIOS

  • Enabling hardware virtualization
  • Enabling triple-channel memory mode
  • Clearing the CMOS settings
  • Configure Windows setting that deals with the STOP error
  • Configure BIOS settings
  • Changing the CMOS battery

Power Supplies and System Cooling

  • Installing an SMPS and connecting it to the motherboard
  • Identifying computer power supply connectors
  • Identifying power connectors
  • Employ power-protecting equipment
  • Restoring the earlier version of a folder
  • Protect a system from viruses and worms with a firewall
  • Identify ways to sanitize the drive
  • Implement whole disk encryption
  • Improving the performance of hard drive and DVD drive
  • Identify the jumper setting used for a hard drive
  • Identify the jumper setting used for a DVD drive
  • Identifying the components of a multimeter

RAM

  • Using the System Information utility
  • Identifying memory modules
  • Identifying memory units

I/O and Input Ports and Devices

  • Using a KVM switch
  • Open mouse properties
  • Connecting cables to a computer
  • Disabling the COM and parallel ports
  • Using a UPS to power computer components and ensure network connectivity
  • Identifying function keys of a keyboard
  • Connecting speakers to a computer
  • Identifying and installing a PCI sound card

Video Displays and Video Cards

  • Identifying video card components
  • Identifying types of display monitors
  • Identifying video ports and connectors
  • Connecting two monitors to a computer
  • Changing color and resolution settings
  • Identifying resolution standards

Customized PCs and Multimedia Devices

  • Configuring the Windows Firewall
  • Installing computer components
  • Assembling a PC
  • Identifying sound card ports
  • Connecting a digital camera to a computer
  • Connecting a monitor and headset to a computer

Laptop and Notebook Computers

  • Connecting a laptop to a docking station
  • Identify different types of cabling
  • Replacing internal components of a notebook
  • Replacing a laptop battery
  • Identifying display panel case components
  • Changing the desktop color
  • Troubleshooting theory
  • Secure a system from an unauthorized login
  • Understand methods for the disposal of data and components
  • Identify tools for performing specified services on a computer
  • Perform Disk Cleanup and Back up now functions on your system
  • Check for driver updates of the built-in webcam of your laptop

Mobile Devices

  • Replacing the battery of a smartphone and inserting a memory card
  • Identifying features of a laptop and tablet
  • Viewing the version of an Android smartphone
  • Viewing the iOS version of an iPhone
  • Connecting an iPhone to the Wi-Fi network
  • Troubleshooting a Wi-Fi connection
  • Establishing a Bluetooth connection
  • Synchronize music files from a smartphone to a PC
  • Turning on airplane mode of an iPhone
  • Locking an iPhone with a password
  • Understanding how to secure a mobile device

Printers

  • Identifying printer types
  • Identifying the stages of the laser printing process
  • Identifying the steps of the laser printing process
  • Maintaining a laser printer
  • Identifying a daisy-wheel printer
  • Sharing a network printer
  • Inserting ink cartridges into a printer
  • Identifying the steps to transmit and process data
  • Connecting a USB printer to a computer
  • Identifying printer connectors
  • Install a printer device
  • Printing tools
  • Spool print documents
  • Calibrate the printing device

Storage Devices

  • Installing SDRAM and DDR memory modules
  • Identifying Intel sockets
  • Installing a SATA hard drive
  • Identifying types of RAM
  • Installing a hard disk drive
  • Supplying power to a SATA drive
  • Removing a pen drive from a computer
  • Connecting a pen drive to the USB port
  • Identifying RAID level characteristics
  • Identifying RAID levels
  • Installing a floppy drive

Installing and Upgrading Windows

  • Format the pen drive
  • View the Bluetooth service and Application Layer properties
  • Prepare the system for upgrade

Using and Managing Windows

  • Label the Start menu of Windows 7
  • System configuration
  • Installing updates
  • Change the startup type of a service utility to automatic
  • View all the protected and hidden OS (operating system) files
  • Import a certificate file to the computer
  • Configure a startup program
  • Create a restore point
  • Using the Driver Verifier tool on your system
  • Hide a file
  • Rename Recycle Bin 
  • Encrypt a folder
  • Set the usage priority of Microsoft Word to Above Normal
  • Configure document settings
  • Disable certain applications and services at startup
  • Uninstalling WinPatrol software
  • Disable all the programs that load automatically during startup
  • Connect to a remote desktop
  • Implement an account lockout policy
  • Viewing free disk space and file system type
  • Viewing system properties
  • Place the paging file on a different physical hard drive
  • Create a user account and a user group
  • Sharing a folder with another user
  • Reset an account password
  • View the size of the pagefile.sys file
  • Configure success and failure audit events
  • Create a group
  • Create a user account
  • Set the account with a password that cannot be changed
  • Disable a user account
  • Configure the system to restart automatically
  • Restore and restart system automatically
  • Record system failure event in the system log
  • Restore system settings and previous versions of files
  • View the log files
  • Accessing command prompt
  • View the date, time, and OS version from the command prompt
  • Determining a computer's current IP (Internet Protocol) address
  • Check the connectivity of google.com through your Internet connection
  • Display the MAC address and TCP/IP network configuration values
  • Registry restoration command lines
  • Recovery console commands
  • Remove the current DHCP address and acquire a new DHCP generated IP address
  • Understanding command lines used to restore the registry
  • Ping your computer using the loopback address
  • View the Event Viewer Applications and Services Logs 
  • View Security Center service properties
  • View all the options under Event Viewer
  • Change the visibility of a folder
  • Mount a drive to a folder
  • Creating a backup of a local disk
  • Change your system's screen saver
  • Change the screen saver timeout
  • Configure a wireless network adapter to wake up your system
  • Add a user to the group
  • Learning about change management software
  • View control panel options in different views

Troubleshooting and Maintaining Windows

  • Backing up a Windows security certificate and private key

Networking

  • Configuring IPv4 and IPv6 settings
  • Identifying network protocol functions
  • Identifying network protocols
  • Creating an ad hoc network
  • Connecting two computers and a printer to the Internet
  • Enabling broadband connection
  • Identifying IDE interfaces
  • Identifying additional ports and connectors
  • Identifying I/O ports of the motherboard
  • Identifying electrical components symbols
  • Connecting a keyboard, mouse, and monitor to a computer
  • Identifying twisted pair cable speed and frequency
  • Identifying network connectors
  • Identifying network connector characteristics
  • Terminating CAT 5e and CAT 6 cables
  • Identifying the steps for testing a network cable
  • Terminating a coaxial cable with a BNC connector
  • Identifying coaxial cable characteristics
  • Removing a damaged network card
  • Terminating a CAT 5 cable with an RJ-45 connector
  • Identifying fiber modes characteristics
  • Identifying considerations for wireless technology
  • Identifying characteristics of perimeter security devices
  • Identifying the network topology
  • Identifying network topologies
  • Identifying wireless network
  • Connecting a wireless network
  • Establishing a remote desktop connection
  • Create an ad hoc network
  • Creating a sample network
  • Configuring two new computers: Home Entertainment and SOHO
  • Connect to the Wi-Fi network
  • Enable a broadband connection
  • Identify the wireless network
  • Connecting a computer system to the network
  • Connecting a workstation to the LAN and configuring IPv4 properties
  • Implementing a network between the LAN and the Internet
  • Enable settings to allow pop-ups from a particular website
  • Install the Telnet server application
  • Understand security methods used for a router
  • Change IPv4 properties of the wireless network
  • Identify the fastest WLAN standard and best encryption available on a wireless router
  • Configure Internet explorer to open without add-ons

Security

Operational Procedures and Communications Methods

  • Identifying activities to avoid in a customer's office
  • Opening a computer case with ESD precautions
  • Identifying fire extinguisher substances
  • Identifying fire extinguisher classes
  • Identifying characteristics of power conditioning equipment
  • Identifying evidence gathering principles
  • Identify the stages of computer forensics
  • Identifying computer forensics process stages
  • Identifying the acronyms
  • Identifying the Acronyms
  • Identifying the acronyms
  • Identifying ways to avoid customer complaints
  • Identifying ways to help the customer
  • Identifying guidelines for effective communication
  • Identifying inflammatory language
  • Identifying characteristics of negative language

Glossary

Exam Information

The A+ certification program was developed by the Computing Technology Industry Association (CompTIA) to provide an industry-wide means of certifying the competency of computer service technicians. The A+ certification is granted to those who have attained the level of knowledge and troubleshooting skills that are needed to provide capable support in the field of personal computers. It is similar to other certifications in the computer industry, such the Cisco Certified Network Associate (CCNA) program and the Microsoft certification programs. The theory behind these certifications is that if you need to have service performed on any of their products, you would sooner call a technician who has been certified in one of the appropriate certification programs than just call the first “expert” in the phone book.

Prepare for the following certification

Table of Content

Here's What you will Learn

Lesson 1: Technician Essentials and PC Anatomy 101

  • The Essential Parts of Any Computer
  • Hardware, Software, and Firmware
  • Points of Failure
  • The CompTIA Six-Step Troubleshooting Process
  • PC Tools
  • Important Websites
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Review Questions

Lesson 2: Motherboards and Processors

  • Motherboards and Their Components
  • Installing Motherboards
  • Troubleshooting Motherboards
  • Processors and CPUs
  • CPU Technologies
  • CPU Cooling
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • A+ Simulator Exercises
  • Review Questions

Lesson 3: BIOS

  • Understanding BIOS, CMOS, and Firmware
  • Configuring the System BIOS
  • Power-On Self Test (POST) and Error Reporting
  • BIOS Updates
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 4: Power Supplies and System Cooling

  • Power Supplies
  • Troubleshooting Power Supplies
  • Avoiding Power Supply Hazards
  • Power Protection Types
  • System Cooling
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 5: RAM

  • RAM Basics
  • Memory Modules
  • Installing Memory Modules
  • Troubleshooting Memory
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 6: I/O and Input Ports and Devices

  • Introduction to I/O Ports
  • USB
  • IEEE-1394 (FireWire)
  • SCSI
  • COM (Serial)
  • LPT (Parallel)
  • PS/2 Mouse and Keyboard
  • Audio
  • Mouse
  • Keyboard
  • Bar Code Reader
  • Touch Screen
  • KVM Switch
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 7: Video Displays and Video Cards

  • Video Card Types
  • Display Types
  • Installing a Video Card
  • Video Connector Types
  • Video Display Settings
  • Troubleshooting Displays and Video Cards
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 8: Customized PCs and Multimedia Devices

  • Customized PC Configurations
  • Evaluating Onboard Components
  • Installing and Configuring Multimedia Devices
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • Review Questions

Lesson 9: Laptop and Notebook Computers

  • Laptop Expansion Options
  • Best Practices for Laptop Disassembly
  • Hardware Device Replacement
  • Laptop Displays
  • Laptop Features
  • Troubleshooting Laptop Problems
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 10: Mobile Devices

  • Mobile Device Hardware
  • Mobile Operating Systems
  • Mobile Network Connectivity
  • Mobile Synchronization
  • Mobile Security
  • Review All the Key Topics
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 11: Printers

  • Laser Printers
  • Inkjet Printers
  • Thermal Printers
  • Impact Printers
  • Printer Installation and Configuration
  • Printer Maintenance
  • Printer Troubleshooting
  • Review All the Key Topics
  • Define Key Terms
  • Complete the Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 12: Storage Devices

  • Drive Interface Types
  • Hard Disk Drives
  • SSD and Flash Drives
  • RAID
  • Optical Drives
  • Floppy Drives
  • Tape Drives
  • Troubleshooting Hard Drives, SSDs, and RAID Arrays
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 13: Installing and Upgrading Windows

  • Installing Windows
  • Transferring User Data
  • Updating Windows
  • Setting Up Recovery Partitions and Discs
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 14: Using and Managing Windows

  • Windows Versions and Editions
  • Windows Features
  • Command-Line Tools
  • Administrative Features
  • Disk Management
  • Run-Line Utilities
  • Control Panel
  • Client-Side Virtualization
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 15: Troubleshooting and Maintaining Windows

  • STOP (Blue Screen of Death) Errors
  • Boot Failures
  • Other Windows Problems
  • Windows Diagnostic and Repair Tools
  • Maintaining Windows
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Lab
  • Answers to Hands-On Lab
  • A+ Simulator Exercises
  • Review Questions

Lesson 16: Networking

  • Network Models
  • Internet Connectivity Technologies
  • TCP/IP
  • TCP and UDP Ports
  • Cable and Connector Types
  • Networking Tools
  • Network Types
  • Wireless Network Standards
  • Switches and Hubs
  • Building a Small Office/Home Office Network
  • Using Network Command-Line Tools
  • Network and Internet Troubleshooting
  • Overview of Creating a Small Office/Home Office Network
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 17: Security

  • Security Fundamentals
  • Data and Physical Security
  • Securing Wireless Networks
  • Securing Wired Networks
  • Access Control Purposes and Principles
  • Data Destruction/Disposal Techniques
  • Installing, Configuring, and Troubleshooting Security Features
  • Review All the Key Topics
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 18: Operational Procedures and Communications Methods

  • Computer Safety
  • Environmental Controls
  • Incident Response and Documentation
  • Communication Methods and Professionalism
  • Review All the Key Topics
  • Memory Tables
  • Define Key Terms
  • Complete Hands-On Labs
  • Answers to Hands-On Labs
  • A+ Simulator Exercises
  • Review Questions

Lesson 19: Glossary

  • Glossary of key terms

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