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220-901-220-902 : Pearson: CompTIA A+ 220-901/220-902 Cert Guide (Course & Labs)

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Pearson: CompTIA A+ 220-901/220-902 Cert Guide (Course & Labs)
ISBN : 978-1-61691-680-0
Gain hands-on expertise in CompTIA A+ certification exam by CompTIA A+ 220-901/220-902 Cert Guide course and performance-based labs. Performance-based labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training. The course and lab cover all the objectives of 220-901 & 220-902 exams and provide the expertise and technical knowledge required to install, configure, and maintain devices, PCs and software for end users; proper and safe diagnose, resolve and document common hardware and software issues; assemble components based on customer requirements; provide appropriate customer support; apply troubleshooting skills; and understand the basics of networking and security/forensics. 

Lessons

uCertify uses content from well known publishers, instructors, and subject matter experts. They have a minimum of 15 years of experience in their fields. uCertify brings these textbooks to life. It is full of interactive activities that keeps the learner engaged. uCertify brings all available learning resources for a topic in one place so that the learner can efficiently learn without going to multiple places. Challenge questions are also embedded in the chapters so learners can attempt those while they are learning about that particular topic. This helps them grasp the concepts better because they can go over it again right away which improves learning. At the end of every lesson, uCertify courses guide the learners on the path they should follow.

uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keeps learners engaged and makes learning fun.

Here's What You Get

Exercises Flashcards Quizzes Glossary

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts. Glossary defines the key terms.

Exercise Questions
1+
Quizzes
335+
Flashcards
1195+
Glossary of terms
1195+
Lessons
24+
Videos and How To..

uCertify course includes videos to help understand concepts. It also includes How Tos that help learners with how to accomplish certain tasks.

Videos
49+
Hours
09+

Test Prep & Practice Questions

uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

Here's What You Get

Pre-assessments Questions
185+
Full Length Tests
2+
Post-Assessments Questions
181+

Features

Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Labs

Online labs can be used to supplement training. uCertify labs are an inexpensive & safe way to explore and learn. uCertify labs are versatile - labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training.

Here's What You Get

Performance based lab
251+
Video tutorials
170+
Hours
02:35+

Hands on Activities

Introduction

Technician Essentials and Computer/Device Anatomy

  • Identifying smartphone features
  • Identifying features of a laptop and tablet
  • Replacing the battery of a smartphone and inserting a memory card
  • Identifying computer parts
  • Identifying categories of computer components
  • Identifying computer troubleshooting steps
  • Identifying network cabling tools

Configure and Use BIOS/UEFI Tools

  • Accessing the BIOS Setup Program
  • Enabling hardware virtualization
  • Understanding the BIOS security options
  • Setting up a boot device priority
  • Examining the hard drive

Motherboard Components

  • Identifying computer components
  • Installing motherboard components
  • Providing cooling and ventilation to a motherboard
  • Identifying motherboard slots
  • Identifying a PCI-bus slot
  • Identifying a CPU socket
  • Installing a PCI sound card
  • Removing a damaged network card
  • Identifying components of a motherboard chipset

RAM Types and Features

  • Identifying types of RAM
  • Identifying RAM configuration
  • Installing memory modules

PC Expansion Cards

  • Installing expansion cards on a motherboard
  • Installing a USB 3.0 PCI Express card (2.0 x4)
  • Installing firewire cards
  • Changing the CMOS battery
  • Clearing the CMOS settings
  • Installing an optical drive and PCI sound card
  • Configuring sound card with Windows
  • Inserting components of a computer
  • Adding hardware to a Windows PC

Storage Devices

  • Identifying blu-ray types
  • Copying files to a disc using File Explorer
  • Inserting a CD in a laptop
  • Enabling external USB ports
  • Removing a pen drive from a computer
  • Identifying RAID level characteristics
  • Identifying RAID BIOS configuration settings

CPUs

  • Identifying the CPU package types
  • Identifying processor socket
  • Identifying processor families
  • Identifying computer cooling systems
  • Installing a processor
  • Understanding CPU removal procedure

Ports and Interfaces

  • Identifying video ports and connectors
  • Identifying additional ports and connectors
  • Identifying video card ports
  • Identifying desktop PC ports
  • Identifying I/O ports of a motherboard
  • Identifying input and output devices
  • Troubleshooting a USB printer
  • Connecting a USB printer to a computer
  • Understanding USB versions
  • Connecting a keyboard and mouse to a computer
  • Connecting the motherboard to the internal hard drive
  • Supplying power to a SATA drive
  • Comparing desktop and laptop components
  • Identifying printer connectors
  • Identifying adapters
  • Identifying DisplayPort versions
  • Modifying touchpad settings
  • Connecting a computer to monitor
  • Identifying sound card ports
  • Identifying PS/2 port
  • Identifying sound ports
  • Connecting a headset to a computer

Designing and Building Custom PC Configurations

  • Configuring Windows 7 for media streaming
  • Replacing the power supply
  • Installing SMPS and connecting it to the motherboard
  • Identifying computer power supply connectors
  • Assembling computer components
  • Connecting speakers to a computer
  • Connecting a digital camera to a computer
  • Adding hardware to a Windows PC
  • Preparing for a video conference on Skype
  • Disabling a touchpad
  • Identifying video features

Using, Maintaining, and Installing Printers and Multifunction Devices

  • Understanding the electrophotographic print process
  • Inserting ink cartridges into a printer
  • Identifying the steps for using an inkjet cleaning solution
  • Installing memory into a laser printer
  • Calibrating the printing device
  • Installing a printer

Networking

  • Identifying network connectors
  • Identifying types of a cable
  • Identifying components of a coaxial cable
  • Connecting a workstation to the LAN and configuring IPv4 properties
  • Identifying IP address class values
  • Describing 802.11 networking standards
  • Describing 802.11 modulation techniques
  • Configuring Internet settings on a router
  • Understanding QoS levels
  • Configuring the TCP/IP values
  • Connecting to a wireless network
  • Connecting a router to the laptop
  • Connecting systems to the Internet through a firewall router
  • Connecting the cable Internet access for your network
  • Identifying network types
  • Identifying key steps to plan a network

Mobile Devices

  • Installing laptop components
  • Identifying a port
  • Identifying mobile power/sync cables

Hardware and Network Troubleshooting

  • Identifying USB cables
  • Retrieving and emptying the recycle bin
  • Using the check disk utility
  • Running Disk Defragmenter in Windows 7
  • Troubleshooting the Wi-Fi connection issues
  • Installing a NIC
  • Troubleshooting limited network
  • Analyzing network paths with tracert
  • Analyzing domain names with nslookup
  • Renewing an IP address
  • Viewing information related to the network adapter
  • Analyzing the TCP/IP configuration with netstat
  • Running different parameters of the net share command
  • Adding and removing an IPv6 address
  • Identifying symptoms of problems with the mobile OS
  • Describing error codes

Windows Operating Systems Features and Installation

  • Exploring installed hardware
  • Viewing system properties
  • Labeling the Start menu of Windows 8
  • Pinning a program to the Taskbar
  • Running Windows Program Compatibility troubleshooter
  • Formatting a pen drive
  • Inserting a pen drive into the USB port
  • Viewing free disk space and file system type
  • Downloading the Windows 7 service pack
  • Setting automatic Windows update

Managing Microsoft Windows

  • Running different parameters of the chkdsk command
  • Listing files and folders
  • Viewing the status of a disk
  • Creating and listing directories
  • Viewing the Generic USB Hub properties
  • Verifying properties of keyboards, disk drives, and network adapters
  • Investigating startup processes
  • Changing the startup type of a service utility to automatic
  • Viewing processes details in the task manager
  • Configuring Performance Monitor
  • Disabling certain applications and services at startup
  • Rolling back a device driver
  • Creating a bootable VHD using Disk Management
  • Starting the print spooler service
  • Identifying device manager error codes
  • Ending the functioning of a non-responsive application
  • Disabling applications and services at startup
  • Creating a new volume
  • Mounting a drive to a folder
  • Changing a basic disk into a dynamic disk
  • Identifying sound card driver version
  • Connecting a remote desktop
  • Changing the visibility of a folder
  • Rolling back to a restore point
  • Viewing sound card driver version
  • Creating a restore point
  • Turning on system protection
  • Hiding a folder
  • Creating, renaming, and deleting a file
  • Listing the computer's drive letters
  • Understanding elements of a notepad window
  • Configuring the virtual memory size
  • Changing the system's screen saver
  • Changing the refresh rate in Windows 7
  • Observing the Control Panel options in different views
  • Viewing the paging file information
  • Auto-hiding the taskbar
  • Showing hidden and system-protected files
  • Recording the system failure event
  • Using Windows troubleshooter tools
  • Viewing security center service properties
  • Configuring settings to allow pop-ups
  • Configuring notification settings
  • Customizing notification area icons
  • Running power troubleshooter
  • Customizing user account notification settings
  • Exploring installed applications
  • Changing the time zone
  • Changing the color of the desktop

Networking Microsoft Windows

  • Creating a homegroup
  • Sharing a folder with another user
  • Joining a homegroup
  • Creating a remote access VPN connection
  • Configuring Windows 7 to use a proxy server
  • Changing the network settings
  • Turning on Windows Firewall
  • Configuring Windows Firewall with advanced security
  • Identifying types of firewall
  • Configuring an alternative IP address
  • Understanding QoS
  • Understanding network card properties

Operational Procedures

  • Identifying grounded equipment parts
  • Preparing a system for upgrade
  • Understanding personal safety while moving equipment
  • Setting up a surge protected computer system
  • Configuring the UPS
  • Using a UPS to power computer components and ensure network connectivity
  • Identifying guidelines for effective communication

OS X and Linux

  • Identifying tools used in Mac OS and Linux
  • Understanding Linux commands
  • Verifying the working directory
  • Listing files of the current directory
  • Changing the root directory
  • Obtaining file listings
  • Changing the file access and modification time
  • Counting the words of a file
  • Modifying ownership of a file
  • Listing files/directories
  • Working with local Ethernet connection

Virtualization, Cloud Computing, and Network Services

  • Creating a virtual PC machine
  • Installing Windows 7 using VMware
  • Installing Windows 8
  • Identifying cloud type
  • Using Google's cloud services
  • Understanding email protocols

Mobile Operating Systems and Devices

  • Downloading Instagram from the Google Play Store
  • Activating Google Now
  • Viewing the version of an Android smartphone
  • Viewing the iOS version
  • Downloading Instagram from the App Store
  • Turning on airplane mode of an iPhone
  • Turning on personal hotspot of an iPhone
  • Setting up a VPN in Android
  • Configuring email in Android

Security

  • Identifying security threat
  • Describing types of viruses
  • Running Microsoft Security Essentials and removing infected files
  • Examining file permissions
  • Encrypting a folder
  • Configuring BitLocker for an identification field
  • Disabling the guest account
  • Encrypting flash drive with BitLocker
  • Setting the account with a password
  • Creating a user account and a user group
  • Configuring password policies
  • Enabling auditing of files, folders, and printers
  • Configuring success and failure audit events
  • Securing a system from an unauthorized login
  • Locking an iPhone with a password

Troubleshooting Desktop and Mobile Operating Systems

  • Extending monitor displays
  • Performing disk cleanup
  • Cleaning up the hard disk drive
  • Changing the display settings of a laptop
  • Configuring system in the event of a BSOD
  • Identifying file extension purposes
  • Describing boot files
  • Creating backup and restoring registry
  • Creating a backup of a local disk
  • Connecting an iPhone to the Wi-Fi network
  • Disabling cellular data on an iPhone
  • Establishing a Bluetooth connection

Appendix A: CompTIA A+ Objectives

Exam Information

CompTIA A+ exam is globally recognized, vendor-neutral exam designed for IT professionals. The 220-901 and 220-902 exams are a part of CompTIA's A+ certification. The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities.

Prepare for the following certification

Career Prospects
  • IT Support Technician
  • Field Service Technician
  • IT Support Administrator
  • Technical Support Specialist
Exam FAQs
What is the exam registration fee?
USD 199 per exam.

The exam fees are subject to change.

What is the format of the exam?
Performance-based and multiple choice questions.
How many questions are asked in the exam?
The exam contains 90 questions.
What is the duration of the exam?
90  minutes
What is the passing score?
To pass CompTIA A+ 220-901 exam, you have to score at least 675 out of 900; and for CompTIA A+ 220-902 you require a passing score of 700 out of 900.

Table of Content

Here's What you will Learn

Lesson 1: Introduction

  • Goals and Methods
  • What's New?
  • Who Should Read This Book?
  • Strategies for Exam Preparation

Lesson 2: Technician Essentials and Computer/Device Anatomy

  • The Essential Parts of Any Computer or Mobile Device
  • Hardware, Software, and Firmware
  • The CompTIA Six-Step Troubleshooting Theory
  • Technician Tools and Equipment
  • Important Websites
  • Lesson Summary

Lesson 3: Configure and Use BIOS/UEFI Tools

  • BIOS/UEFI Configuration
  • Flash Upgrade BIOS
  • Using BIOS/UEFI Diagnostics
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 4: Motherboard Components

  • ATX, ITX, and Smaller Sizes
  • Expansion Slot Types
  • RAM Sockets
  • CPU Sockets
  • Chipsets
  • CMOS Battery
  • Power Connectors
  • Fan Connectors
  • Front and Top Panel Connectors
  • Bus Speeds
  • Installing Motherboards
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 5: RAM Types and Features

  • Memory Upgrade Considerations
  • RAM Types
  • SO-DIMM vs DIMM
  • RAM Configurations
  • Single-Sided vs Double-Sided
  • RAM Compatibility
  • Installing Memory
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Lab
  • Answers and Explanations to Hands-On Labs

Lesson 6: PC Expansion Cards

  • Expansion Card and Slot Overview
  • Installing Sound Cards
  • Installing Video Cards
  • Installing Network Cards
  • Installing USB Cards
  • Installing FireWire Cards
  • Installing Thunderbolt Cards
  • Installing Storage Cards
  • Installing Modem Cards
  • Installing Wireless/Cellular Cards
  • Installing TV Tuner Cards
  • Installing Video Capture Cards
  • Installing Riser Cards
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 7: Storage Devices

  • Optical Drive Features and Capacities
  • Magnetic Hard Disk Drives
  • Flash Drives
  • Solid State Drives
  • Hot-Swappable Drives
  • RAID Types
  • Tape Drive
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 8: CPUs

  • Processor Characteristics
  • Socket Types
  • Cooling
  • CPU Installation
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations for Hands-On Labs

Lesson 9: Ports and Interfaces

  • Rear Panel Port Clusters
  • USB
  • FireWire (IEEE 1394)
  • SATA and eSATA
  • Thunderbolt
  • Video
  • Audio
  • PS/2
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations for Hands-On Labs

Lesson 10: Designing and Building Custom PC Configurations

  • Custom PC Configurations
  • Evaluating Onboard Components
  • Installing Power Supplies
  • Installing and Configuring Input, Output, and I/O Devices
  • Display Types
  • Video Display Settings and Features
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations for Hands-On Labs

Lesson 11: Using, Maintaining, and Installing Printers and Multifunction Devices

  • Laser Printers
  • Inkjet Printers
  • Thermal Printers
  • Impact Printers
  • Virtual Printers
  • Installing Your Printer or Multifunction Device
  • Configuring Your Printer or Multifunction Device
  • Device Sharing Options
  • Wireless Device Sharing Options
  • Cloud and Remote Printing
  • Configuring Your Operating System to Share a Printer or Device
  • Maintaining Data Privacy
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations for Hands-On Labs

Lesson 12: Networking

  • Network Cable and Connector Types and Characteristics
  • TCP/IP
  • TCP and UDP Ports, Protocols, and Purposes
  • WiFi (Wi-Fi) Network and Encryption Standards
  • Configure SOHO Wired or Wireless Router
  • Internet Connection Types
  • Network Types
  • Network Architecture Devices
  • Using Networking Tools
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations for Hands-On Labs

Lesson 13: Mobile Devices

  • Install and Configure Laptop Hardware and Components
  • Replace Laptop Components
  • Laptop Display Components
  • Using Laptop Features
  • Characteristics of Other Mobile Devices
  • Accessories and Ports Used by Other Mobile Devices
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 14: Hardware and Network Troubleshooting

  • Troubleshooting Motherboard, RAM, CPU, and Power Issues
  • Recommended Tools
  • Troubleshooting Hard Drives and RAID Arrays
  • Troubleshooting Video, Projector, and Display Issues
  • Network Troubleshooting
  • Overview of Network Command-Line Tools
  • Mobile Device Troubleshooting
  • Mobile Device Disassembly Process
  • Printer Troubleshooting
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-on Labs
  • Answers and Explanations to Hands-On Labs

Lesson 15: Windows Operating Systems Features and Installation

  • Differences Between Windows Versions
  • Boot Methods
  • Installation Types
  • Partitioning Methods
  • Windows File Systems
  • REFERENCES AND RESOURCES FOR FURTHER STUDY
  • Configuring Windows During/After Installation
  • Using the Factory Recovery Partition
  • Refresh and Reset (Windows 8/8.1/10)
  • Characteristics of a Properly Formatted Boot Drive
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Lab
  • Answers and Explanations to Hands-On Labs

Lesson 16: Managing Microsoft Windows

  • Command-Line Tools
  • Microsoft Administrative Tools
  • Task Manager
  • MSCONFIG
  • Disk Management
  • Storage Spaces
  • Windows Upgrade Tools
  • System Utilities
  • Control Panel Utilities
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 17: Networking Microsoft Windows

  • Homegroup vs. Workgroup
  • Domain Setup
  • Network Shares
  • Administrative Shares
  • Printer Sharing versus Network Printer Mapping
  • Establish Networking Connections
  • Proxy Settings
  • Remote Desktop Connection and Remote Assistance
  • Home vs. Work vs. Public Network Settings
  • Firewall Settings
  • Configuring an Alternative IP Address in Windows
  • Network Card Properties
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Lab
  • Answers and Explanations to Hands-On Labs

Lesson 18: Operational Procedures

  • Using Appropriate Safety Procedures
  • Applying Environmental Controls
  • Addressing Prohibited Content or Activity
  • Licensing/DRM/EULA
  • Personally Identifiable Information
  • Following Corporate End-User Policies and Security Best Practices
  • Communication Methods and Professionalism
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 19: OS X and Linux

  • Best Practices
  • Tools
  • Features
  • Basic Linux Commands
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Lab
  • Answers and Explanations to Hands-On Lab

Lesson 20: Virtualization, Cloud Computing, and Network Services

  • Client-Side Virtualization Overview
  • Identify Basic Cloud Concepts
  • Properties and Purposes of Network Services—Server Roles
  • Internet Appliances
  • Legacy and Embedded Systems
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Lab
  • Answers and Explanations to Hands-On Labs

Lesson 21: Mobile Operating Systems and Devices

  • Android vs iOS vs Windows Features
  • Mobile Device Connectivity
  • Email Configuration
  • PRI Updates/PRL Updates/Baseband Updates
  • Radio Firmware
  • IMEI vs IMSI
  • VPN
  • Data Synchronization
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 22: Security

  • Common Security Threats and Vulnerabilities
  • Common Prevention Methods
  • Windows Basic Security Settings
  • Best Security Practices for Workstations
  • Securing Mobile Devices
  • Data Destruction and Disposal Methods
  • SOHO Network Security
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Labs
  • Answers and Explanations to Hands-On Labs

Lesson 23: Troubleshooting Desktop and Mobile Operating Systems

  • Troubleshooting Common Symptoms
  • Tools for Troubleshooting Software
  • Troubleshoot Mobile OS and Application Issues
  • Mobile Devices and Application Security Issues
  • Troubleshooting PC Security Issues
  • Lesson Summary
  • Review All the Key Topics
  • Complete Hands-On Lab
  • Answers and Explanations to Hands-On Lab

Lesson 24: Appendix A: CompTIA A+ Objectives

  • 220-901 Domain 1.0 Hardware
  • 220-901 Domain 2.0 Networking
  • 220-901 Domain 3.0 Mobile Devices
  • 220-901 Domain 4.0 Hardware and Network Troubleshooting
  • 220-902 Domain 1.0 Windows Operating Systems
  • 220-902 Domain 2.0 Other Operating Systems and Technologies
  • 220-902 Domain 3.0 Security
  • 220-902 Domain 4.0 Software Troubleshooting
  • 220-902 Domain 5.0 Operational Procedures

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