A+ : Pearson Complete CompTIA A+ Guide to PCs

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Gain hands-on expertise in CompTIA A+ certification exam by Pearson Complete CompTIA A+ Guide to PCs. Pearson Complete CompTIA A+ Guide to PCs offers course and performance based labs to prepare for A+ certification. Performance based labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training. CompTIA A+ exam is globally recognized, vendor-neutral exam designed for IT professionals to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

Pearson Complete CompTIA A+ Guide to PCs
ISBN : 978-1-61691-203-1


uCertify uses content from well known publishers, instructors, and subject matter experts. They have a minimum of 15 years of experience in their fields. uCertify brings these textbooks to life. It is full of interactive activities that keeps the learner engaged. uCertify brings all available learning resources for a topic in one place so that the learner can efficiently learn without going to multiple places. Challenge questions are also embedded in the chapters so learners can attempt those while they are learning about that particular topic. This helps them grasp the concepts better because they can go over it again right away which improves learning. Learners can do Flashcards, Exercises, Quizzes and Labs related to each chapter. At the end of every lesson, uCertify courses guide the learners on the path they should follow.

uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keeps learners engaged and makes learning fun.

Here's What You Get

Exercises Flashcards Quizzes Glossary

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts. Glossary defines the key terms.

Exercise Questions
Glossary of terms
Videos and How To..

uCertify course includes videos to help understand concepts. It also includes How Tos that help learners with how to accomplish certain tasks.


Test Prep & Practice Questions

uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

Here's What You Get

Pre-assessments Questions
Full Length Tests
Post-Assessments Questions


Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Exam Information

The 220-801 and 220-802 exams are a part of CompTIA's A+ certification. The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities.

Prepare for the following certification

Career Prospects

A CompTIA A+ Certified Professional has several career opportunities open up to them, including:

  • Technical Support Specialist
  • Field Service Technician
  • IT Support Technician
  • IT Support Administrator
  • IT Support Specialist
Exam FAQs
What are the prerequisites for this exam?
While there are no official pre-requisites for the CompTIA A+ certification, both CompTIA and uCertify recommend that candidates should have a minimum of 12 months of lab or field work.
What is the exam registration fee?
USD 194

Pricing and taxes may vary from country to country.

Where do I take the exam?
The CompTA A+ exam is administered by Pearson VUE at testing centers worldwide. Click here to find a testing center near you.
What is the format of the exam?
  • Multiple choice
  • Performance-based
How many questions are asked in the exam?
The exam contains 90 questions.
What is the duration of the exam?
90 minutes
What is the passing score?
  • CompTIA A+ 220-801: 675
  • CompTIA A+ 220-802: 700

(on a scale of 0-900)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the a_plus_sch examination, CompTIA's retake policy is:

  • CompTIA does not require a waiting period between the first and second attempt to pass such examination. However, if you need athird or subsequent attempt to pass the examination, you shall be required to wait for a period of at least fourteen calendar days from the date of your last attempt before you can retake the exam.
  • If a Candidate has passed an exam, he/she cannot take it again without prior consent from CompTIA.
  • A test result found to be in violation of the retake policy will not be processed, which will result in no credit awarded for the test taken. Repeat violators will be banned from participation in the CompTIA Certification Program.
  • Candidates must pay the exam price each time they attempt the exam. CompTIA does not offer free re-tests or discounts on retakes.
What is the validity of the certification?
CompTIA A+ certification are valid for three years from the date the candidate is certified, after which the certification holder will need to renew their certification via CompTIA's Continuing Education Program.
Where can I find more information about this exam?
To know more about the a_plus_sch, click here.

Table of Content

Here's What you will Learn

Lesson 1: Introduction to Computer Repair

  • Overview
  • CompTIA A+ Certification
  • Safety Note
  • Technician Qualities
  • Basic Computer Parts
  • External Connectivity
  • Mouse and Keyboard Ports
  • Mice and Keyboards
  • Wireless Input Devices
  • Mouse and Keyboard Preventive Maintenance
  • Keyboard/Mouse Troubleshooting
  • Video Port
  • USB Port
  • Installing Extra USB Ports
  • USB Troubleshooting
  • Parallel Ports
  • Serial Ports
  • Audio Ports
  • IEEE 1394 Ports
  • IEEE 1394 Troubleshooting
  • eSATA Ports
  • Network Ports
  • Modem Ports
  • Pros and Cons of Integrated Motherboards
  • Docking Stations and Port Replicators
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 2: On the Motherboard

  • Processor Overview
  • Processor Basics
  • Intel Processors
  • AMD Processors
  • Speeding Up Processor Operations Overview
  • Cache
  • Clocking
  • Threading Technology
  • Connecting to the Processor
  • Multi-Core Processors
  • Sockets and Slots
  • Processor Cooling
  • Installing Processors
  • Mobile Device Motherboards/CPUs
  • Overclocking Processors
  • Troubleshooting Processor Issues
  • Expansion Slots
  • PCI (Peripheral Component Interconnect)
  • AGP (Accelerated Graphics Port)
  • PCIe (Peripheral Component Interconnect Express)
  • Laptop Expansion
  • More Motherboard Connectors
  • Chipsets
  • Types of Motherboards
  • Upgrading and Replacing Motherboards
  • Motherboard Troubleshooting
  • Soft Skills-Active Listening
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 3: System Configuration

  • Configuration Overview
  • BIOS Overview
  • The Setup Program
  • Flash BIOS
  • BIOS Configuration Settings
  • CMOS Memory
  • Motherboard Batteries
  • Other Configuration Parameters
  • IRQ (Interrupt Request)
  • PCI Interrupts
  • I/O (Input/Output) Addresses
  • Memory Addresses
  • Adapter Configuration
  • Soft Skills-A Good Technician Quality: One Thing at a Time
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 4: Disassembly and Power

  • Disassembly Overview
  • Electrostatic Discharge (ESD)
  • EMI (Electromagnetic Interference)
  • Disassembly
  • Tools
  • Opening the Case
  • Cables and Connectors
  • Storage Devices
  • Motherboards
  • Mobile Device Issues
  • Reassembly
  • Preventive Maintenance
  • Basic Electronics Overview
  • Electronics Terms
  • Power Supply Overview
  • Power Supply Form Factors
  • Purposes of a Power Supply
  • Power Supply Voltages
  • Mobile Device Travel and Storage
  • Mobile Device Power
  • ACPI (Advanced Configuration and Power Interface)
  • Replacing or Upgrading a Power Supply
  • Symptoms of Power Supply Problems
  • Solving Power Supply Problems
  • Adverse Power Conditions
  • Adverse Power Protection
  • Surge Protectors
  • Line Conditioners
  • Uninterruptible Power Supply (UPS)
  • Standby Power Supply (SPS)
  • Phone Line Isolator
  • Electrical Fires
  • Computer Disposal/Recycling
  • Soft Skills-Written Communications Skills
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 5: Logical Troubleshooting

  • Troubleshooting Overview
  • Identify the Problem
  • Establish a Theory of Probable Cause
  • Test the Theory to Determine Cause
  • Establish a Plan of Action and Implement the Solution
  • Verify Full System Functionality and Implement Preventive Measures
  • Soft Skills-Document Findings, Actions, and Outcomes and Provide Feedback
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 6: Memory

  • Memory Overview
  • Memory Physical Packaging
  • Planning the Memory Installation
  • Planning the Memory Installation-Memory Technologies
  • Mobile Device Memory
  • Planning the Memory Installation-Memory Features
  • Planning for Memory-The Amount of Memory to Install
  • Planning for Memory-How Many of Each Memory Type?
  • Planning for Memory-Researching and Buying Memory
  • Installing Memory Overview
  • Removing/Installing Memory
  • Adding More Cache/RAM
  • Windows Disk Caching
  • Monitoring Memory Usage Under Windows
  • Old Applications Under Windows
  • Troubleshooting Memory Problems
  • Flash Memory
  • Soft Skills-Teamwork
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 7: Storage Devices

  • Storage Devices Overview
  • Floppy Drive Overview
  • Floppy Media and Construction
  • Floppy Drive Installation or Replacement
  • Hard Drive Overview
  • Hard Drive Geometry
  • Hard Drive Interfaces Overview
  • IDE (Integrated Drive Electronics)
  • SSD (Solid State Drive)
  • SCSI (Small Computer System Interface)
  • Storage Device Configuration Overview
  • PATA Physical Installation
  • SATA Physical Installation
  • SSD Physical Installation
  • Parallel SCSI Configuration
  • SCSI ID Configuration and Termination
  • SCSI Cables
  • SAS Installation
  • Mobile Device Storage
  • System BIOS Configuration for Hard Drives
  • Hard Drive Preparation Overview
  • Partitioning
  • How Drive Letters Are Assigned
  • Windows Disk Management
  • Fault Tolerance
  • High-Level Formatting
  • Troubleshooting Devices
  • RAID Issues
  • Preventive Maintenance for Hard Drives
  • Data Security
  • Removable Drive Storage
  • Disk Caching/Virtual Memory
  • Soft Skills-Phone Skills
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 8: Multimedia Devices

  • Multimedia Overview
  • Optical Disk Drive Overview
  • Optical Drive Features
  • Optical Drive Interfaces and Connections
  • Optical Drive Installation
  • Troubleshooting Optical Drive Issues
  • Preventive Maintenance for ODDs and Discs
  • Theory of Sound Card Operation
  • Installing Sound Cards
  • Sound Cards Using Windows
  • Mobile Device Sound
  • Speakers
  • Troubleshooting Sound Problems
  • Scanners
  • Digital Cameras
  • Soft Skills-Attitude
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 9: Other Peripherals

  • Chapter Overview
  • Video Overview
  • Types of Video Output Devices
  • Video Terminology and Theory
  • LCD (Liquid Crystal Display)
  • Video Ports and Cables
  • Multiple Displays
  • Projectors
  • Monitor Preventive Maintenance
  • Monitor Energy Efficiency
  • Privacy
  • Video Adapters
  • Specialized Video Cards
  • Video Memory
  • Installing a Video Adapter
  • Troubleshooting Video
  • Printers Overview
  • Printer Ports
  • Networked Printers
  • Wireless Printers
  • Categories of Printers
  • Impact Printers
  • Inkjet Printers
  • Laser Printers
  • Thermal Printers
  • Paper
  • Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
  • Printer Installation
  • Upgrading Printers
  • Printer Preventive Maintenance
  • Printers in the Windows Environment
  • Windows Printer Troubleshooting
  • General Printer Troubleshooting
  • Impact Printer Troubleshooting
  • Inkjet Printer Troubleshooting
  • Laser Printer Troubleshooting
  • Soft Skills-Work Ethics
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 10: Computing Design

  • Design Overview
  • Computer System Design
  • Motherboard and Associated Component Design
  • Power Supply and Case Design
  • Storage Subsystem Design
  • Audio Subsystem Design
  • Display Subsystem Design
  • Mobility Design
  • Soft Skills-Dealing with Irate Customers
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 11: Basic Operating Systems

  • Basic Operating Systems Overview
  • Basic Windows Usage Overview
  • Basic Mobile Device Usage
  • Managing Windows Files and Folders
  • Attributes, Compression, and Encryption
  • Determining the Windows Version
  • Windows Registry
  • Editing the Windows Registry
  • Recovering the Windows OS
  • Recovering a Mobile OS
  • Virtualization Basics
  • Recovery Console/WinRE
  • Command Prompt Overview
  • Command Prompt Basics
  • Moving Around from a Command Prompt
  • The TYPE Command
  • Copying Files
  • The ATTRIB Command
  • Why Learn Commands?
  • Command Format
  • Soft Skills-Staying Current
  • Chapter Summary
  • Key Terms
  • Review Questions
  • Exercises
  • Activities

Lesson 12: Windows XP, Vista, and 7

  • Windows XP Overview
  • Windows Vista/7 Overview
  • Logging on to Windows
  • Pre-Installation of Windows
  • Viruses
  • Installation/Upgrade of Windows
  • Corporate Windows Deployment
  • Verifying the Installation
  • Troubleshooting a Windows Installation
  • Dual-Booting Windows
  • Virtualization
  • Reloading Windows
  • Updating Windows
  • Backing Up/Restoring the Windows Registry
  • Backing Up and Restoring the Windows System State
  • Configuring Windows Overview
  • Configuring Windows
  • Adding Devices
  • System Restore
  • Installing/Removing Software
  • Microsoft Management Console
  • Advanced Boot Options Menu
  • Overview of the Windows Boot Process
  • Speeding Up the Windows Boot Process
  • Troubleshooting the Windows Boot Process
  • Windows XP ASR (Automated System Recovery)
  • WinRE
  • System Configuration Utility
  • Task Manager and Event Viewer
  • Troubleshooting a Service That Does Not Start
  • Windows Reboots
  • Shutdown Problems
  • Monitoring System Performance
  • Supporting Windows Computers Remotely
  • Preventive Maintenance for Your Operating System
  • Soft Skills-Avoiding Burnout
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 13: Internet Connectivity

  • Internet Connectivity Overview
  • Modems Overview
  • Serial Communication Overview
  • How to Configure Serial Ports and Devices
  • 56Kbps Modems
  • Fax Modems
  • Digital Modems and ISDN
  • VoIP
  • Cable Modems
  • xDSL Modems
  • Troubleshooting Cable and DSL Modems
  • Satellite Modems
  • Modem Preventive Maintenance
  • Mobile Connectivity
  • Web Browsers
  • Soft Skills-Mentoring
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 14: Introduction to Networking

  • Networking Overview
  • Types of Local Area Networks
  • Network Topologies
  • Network Media Overview
  • Copper Media
  • Fiber Media
  • Protecting Your Network and Cable Investment
  • Ethernet Issues and Concepts
  • Network Standards
  • The OSI Model
  • The TCP/IP Model
  • Network Addressing
  • IP Addressing
  • Subnetting Basics
  • Wireless Networks Overview
  • Bluetooth
  • Wireless Networks
  • Antenna Basics
  • Wireless Network Standards
  • Wired or Wireless NIC Installation
  • Wireless Broadband
  • Virtualization Network Issues
  • Access Point/Router Installation
  • Configuring a Networked Printer
  • Network Troubleshooting
  • Network Printer Troubleshooting
  • Network Terminology
  • The TCP/IP Model in Action
  • Sharing
  • Email
  • Network Connectivity
  • Mobile Device Network Connectivity
  • Mobile Apps
  • Soft Skills-Being Proactive
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

Lesson 15: Computer and Network Security

  • Security Overview
  • Security Policy
  • Physical Security
  • Protecting the Operating System and Data
  • DEP (Data Execution Prevention)
  • Protecting Access to Local and Network Resources
  • Permissions
  • Internet Security
  • Security Incident Reporting
  • Wireless Network Security Overview
  • Wireless Authentication and Encryption
  • Default Settings
  • More Wireless Options
  • Wireless Security Conclusion
  • Wireless Network Troubleshooting
  • Mobile Security
  • A Final Word About Security
  • Soft Skills-Building Customer Trust
  • Chapter Summary
  • Key Terms
  • A+ Simulator Exercises
  • Review Questions
  • Exercises
  • Activities

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